the content does not seem to load – is anyone else having problems?

Hello Bodsocial, and everyone else who is experiencing this issue: I apologize for the trouble playing video content! 

I suggest to clear your cache and cookies, then write in to support for additional troubleshooting. Support will be able to take a look over your accounts and figure out the best solution for each of you. 
Contact support here: https://help.acloud.guru/hc/en-us/requests/new?

Thanks, everyone! I look forward to speaking with you