2 Answers
Hi SS,
Sorry you’re having this problem. I have an Android device and can’t replicate. I’d suggest contacting our Support team on this… https://help.acloud.guru/hc/en-us
–Scott
it can be temporary.. check after some time. also check the space on iphone.. sometime if you do download multiple video it just gives green signal and nothing processed,,, just tap it again and it will get downloaded