ACG Policies

Master Services Agreement

Master Services Agreement

Effective as of:  August 10, 2020

This Master Services Agreement (“MSA”) is incorporated into the Order Form executed between the subscribing entity (“Subscriber”) and the A Cloud Guru entity executing the Order Form (Serverless Heroes, Inc., A Cloud Guru, Ltd., or Linux Academy, Inc.) (each and collectively, “ACG”).  The MSA sets forth the terms and conditions that govern the provision, access, and use of all services, products, and platforms offered by ACG (collectively, the “Services”) and, along with Subscriber’s Order Form, forms this Agreement (the “Agreement”) between Subscriber and ACG.

THIS MSA APPLIES TO BUSINESS SUBSCRIBERS ONLY.  For any individual subscribing to the Services for personal use, ACG’s Terms of Use apply instead.

1. ORDER DETAILS

1.1. Order Forms.  Subscriber subscribes to the Services by entering into an Order Form (as may be modified, extended, replaced, or renewed from time to time) between Subscriber and ACG (Subscriber’s “Order Form”) for a designated subscription term (the “Subscription Term”).  The Order Form will be one of the following: (a) a written order form or other agreement (including any exhibits thereto) entered into by Subscriber and ACG; (b) if eligible, ACG’s acceptance of Subscriber’s completion of the required online ordering process within ACG’s subscription portal; or (c) if subscribing through an authorized ACG reseller, the agreement(s) for the Services entered into by Subscriber and the reseller and approved by ACG, together with any additional agreements ACG may require.

1.2. Order Form Terms.  Certain terms of this Agreement will be detailed in Subscriber’s Order Form.  If there is a conflict between the terms of the Order Form and the terms of this MSA or if there are additional terms stated in the Order Form (including amendments thereto), the terms of the Order Form will control.  Capitalized terms used in this MSA and/or Subscriber’s Order Form will have the same meaning within each.

1.3. Fees.  Subscriber’s Order Form or a corresponding invoice issued by ACG will set forth payment terms and the fees due for the applicable Subscription Term in connection with Subscriber’s subscription to the Services (the “Fees”).  If any Fees are not received when due, ACG may suspend provision of the Services and apply a monthly late fee of the lower of 1.5% of the outstanding balance or the maximum rate permitted by applicable law, unless and until all Fees and other sums due are paid in full.

1.4. Authorized Users.  

a.  Subscriber Group.  Subscriber’s Order Form will designate the number of Subscriber’s authorized users of the Services (“Users”).  Subscriber may designate only the following individuals as Users: employees or independent contractors of Subscriber or its affiliates who will access and use the Services by or through Subscriber and solely for the benefit of Subscriber or its affiliates.  Only Users permitted under this Agreement may use the Services.  Subscriber and its Users are collectively referred to as the “Subscriber Group.”

b.  User Licenses.  Each User corresponds to a single User license.  Subscriber will ensure that only one person accesses the Services per each User license.  If Subscriber’s Users exceed the usage authorized by the Order Form (for example, by exceeding the number of authorized Users or exceeding the Subscription Term), then, in addition to its other rights under this Agreement, ACG reserves the right to charge and invoice Subscriber the pro-rata Fees corresponding to such overage.

c.  Adding Users.  Subscriber may add additional users to Subscriber’s subscription during any Subscription Term (“Additional Users”).  ACG will notify Subscriber in advance of any pro-rata additional Fees associated with the Additional Users.  Subscriber may be required to modify its existing Order Form or enter into a new Order Form to add Additional Users.  If there is a delay in executing an Order Form for Additional Users, then ACG reserves the right to, rather than extend the Subscription Term, reduce the Fees for those Additional Users on a pro-rata basis commensurate with the reduction in length of the Additional Users’ Subscription Term — this is to ensure that the expiration dates of Subscriber’s original Order Form and its Additional User Order Form are coterminous.

d.  One-Time Transfer.  If Subscriber purchases 10 or more licenses, Subscriber may effectuate a one-time transfer of up to 10% of its purchased licenses from their original User to a new User (for example, if Subscriber purchases 100 licenses, Subscriber may transfer up to 10 of those licenses to a new user one time each).  None of the licenses eligible for transfer may be transferred more than once.  Once a license is transferred, the User from whom the license was transferred may no longer use the Services during the Subscription Term. 

e.  Account Admin.  Subscriber may designate an employee of Subscriber or its affiliate as the administrator of Subscriber’s ACG account (“Admin.”).  The Admin. will have the right to designate and transfer licenses, add Additional Users, and manage Subscriber’s account and Users in accordance with this Agreement, and will otherwise act as a representative of Subscriber in dealings with ACG related to Subscriber’s use of the Services.

2. THE SERVICES

2.1. Access and Use.  Subject to the Subscriber Group’s compliance with the terms of this Agreement, during the Subscription Term, ACG will provide and maintain the Services ordered by Subscriber, together with all content, works, and materials incorporated into the Services (the “Subscription Content”), for access and use by the Subscriber Group in accordance with the terms of this Agreement.  Certain portions or features of the Services may be provided or maintained by an affiliate of ACG with ACG remaining responsible for performance of its obligations under this Agreement.

2.2. Plans.  ACG may offer Subscriber different plan options (currently a “Basic” and a “Plus” Plan), each with different prices and features, for Subscriber to choose from when ordering the Services (each a “Plan”).  The features included in each Plan are described on a designated page of ACG’s website (currently at https://acloudguru.com/pricing) or at or in connection with the point of purchase of the Services.  Subscriber may “upgrade” to a higher-tiered Plan (e.g. from Basic to Plus) at any time during the Subscription Term by executing an Order Form for the upgrade.  Upgrades will become effective, and any additional Fees associated with an upgrade will be due, as provided for in the upgrade Order Form.  Subscriber may not “downgrade” to a lower-tiered Plan during its then-current Subscription Term.  If Subscriber downgrades at the end of its Subscription Term, Subscriber will no longer have access to any features or Subscription Content that are only available through the higher-tiered Plan.

2.3. Feature Terms.  All features of the Services will be governed by this MSA.  Certain features may also be governed by supplemental terms applicable to that specific feature (“Feature Terms”).  Subscriber may be required to accept Feature Terms in order to use certain features of the Services.  The Feature Terms governing ACG’s interactive hands-on features, such as Cloud Playground and Hands-on Labs, are incorporated herein by reference and are available at: https://acloudguru.com/policies/tou-cloud-playground.

2.4. Trials and Pilots.  ACG may, in its sole discretion, offer Subscriber free or discounted trials or pilots (a “Trial”).  All Trials and any Order Form applicable thereto will be subject to this MSA and/or any other terms as ACG determines in its sole discretion.  ACG may cancel or modify the terms of any free Trial at any time in ACG’s sole discretion, without prior notice and without liability.  At the end of the term of a Trial, Subscriber will be required to subscribe to the Services at ACG’s then-current rates if Subscriber elects to continue using the Services.

2.5. Modifying the Services.  ACG reserves the right to modify (including but not limited to, changing, adding to, removing, or replacing) the Services or components thereof and/or the websites, platforms, and apps owned, operated, and/or maintained by ACG  in connection with the Services (collectively, the “ACG Site”), as well as their features and functionality, at any time with or without notice, provided that no such modification will materially diminish the features and/or functionality of the Services provided to Subscriber as of the date of Subscriber’s then-current Order Form.  Nothing in this Agreement will prevent ACG from updating or removing from time-to-time Subscription Content that ACG, in its sole discretion, deems out-dated.

2.6. Third-Party Services.  The Services may contain products, services, cloud hosting, and/or Subscription Content not owned by ACG, but instead provided by third parties as part of the Services (“Third-Party Services”).  Use of any Third-Party Services is subject to any terms or conditions provided to Subscriber that govern the respective Third-Party Services.

2.7. Hosting and Technical Support.  ACG will use commercially reasonable efforts to make the Services available on a consistent basis, excluding any planned downtime (including but not limited to for updates and maintenance) by ACG or its providers of Third-Party Services.  While ACG expects any planned downtime to be minimal and not interfere with use of the Services (because the Services are cloud-based), during planned downtime, Subscriber acknowledges that the ACG Site or Services may not be accessible.  ACG, itself or through its affiliates or contractors, will provide the Subscriber Group with reasonable technical support services as may be necessary to deliver the Services and to assist the Subscriber Group in accessing and using the Services.  For support, contact ACG at support@acloud.guru.

3. SUBSCRIBER RIGHTS AND OBLIGATIONS

3.1. Permitted Use.  The Subscriber Group will use the Services only for Subscriber’s internal business purposes and as permitted by this Agreement and in accordance with all laws, regulations, and ACG usage instructions applicable to the access and/or use of the Services.  Subscriber will ensure that all Users comply with the terms of the Agreement.  Any action taken by a member of the Subscriber Group with respect to the Services will be deemed an action taken by Subscriber; as such, a breach of this Agreement by a User will be deemed a breach by Subscriber.  ACG has the right, but not the obligation, to monitor the Subscriber Group’s use of the Services to ensure compliance with this Agreement.  Any monitoring by ACG is not an assumption of liability by ACG, nor will it discharge Subscriber of its obligations under this Agreement.

3.2. Usage Restrictions.  The Subscriber Group will not (nor allow any third party) to do any of the following (the “Usage Restrictions”):

(a) circumvent, or attempt to circumvent, any security feature or access restriction of the Services or any part thereof; 

(b) modify, decompile, reverse engineer, recreate, disassemble, or otherwise make any changes to the Services or the Subscription Content;

(c)  falsify or delete any attribution, authorship or ownership, legal, or proprietary notices, labels, or designations of the Subscription Content or other components of the Services;

(d)   without ACG’s prior written consent (i) copy, disclose, reproduce, broadcast, sell, redistribute, publish, distribute, prepare derivative works of, perform, publicly display, modify, combine with other products or services, or otherwise exploit the Services or Subscription Content, or (ii) download Subscription Content that is not made available for download by ACG;

(e) (i) permit any non-User third party to view, access, or use the Services or Subscription Content or (ii) access or use the Services in a way intended to avoid incurring fees or exceed usage limits, including but not limited to, allowing multiple persons to use a single User license;

(f)   use the Services or the Subscription Content in any manner that infringes upon or violates the Intellectual Property Rights or rights of publicity or privacy or a third party (including but not limited to, by harvesting or collecting personally-identifiable data or information about users of the Services or ACG Site or posting private information about a third party);

(g)  input, upload, transmit, access, or otherwise provide to or through the Services, any information or materials that are unlawful or injurious, or contain, transmit or activate any material that is technically harmful (including, but not limited to, computer viruses, logic bombs, Trojan horses, worms, harmful components, or other malicious software) (collectively, “Malware”);

(h) access or use the Services for purposes of competitive analysis or the development or provision of a competing service or product;

(i) use the Services in violation of any law, rule, or regulation applicable to the Services; 

(j) use the Services in any manner that is reasonably likely to damage, disable, overload, or impair the Services, interfere with any third party’s use and enjoyment of the Services, or in any manner that ACG, in its sole discretion, deems excessive or abusive; 

(k) impersonate any person or entity, including, but not limited to, ACG or any ACG employee, or falsely state or otherwise misrepresent an affiliation with any person or entity;

(l) if using a feature that permits Users to post user-generated content, materials, or works to the Services or to interact with other users (collectively, “User Content”), publish any User Content that contains any material that (i) is threatening, defamatory, obscene, indecent, seditious, offensive, harassing, annoying, pornographic, abusive, intended to incite hatred of any person or group, discriminatory, in breach of any of the User Group’s confidentiality obligations, (ii) is known to be false, misleading, or inaccurate, (iii) constitutes or encourages conduct that would be considered a criminal offense, give rise to civil liability, or otherwise be in violation of the law, (iv) infringes on or violates the Intellectual Property Rights (defined below) or right of privacy or publicity (for example, by using the name or likeness of an identifiable person without their consent) of any third party, (v) contains any unsolicited or unauthorized advertising or promotional materials with respect to products or services, “junk mail”, “spam”, “chain letters”, “pyramid schemes”, or any other form of solicitation, (vi) ACG, in its reasonable discretion, believe restricts or inhibits anyone else from using or enjoying the Services; or

(m) sell, re-sell, rent, loan, sub-license, lease, distribute or attempt to grant other rights to any part of the Services to non-User third parties.

3.3. Export Controls.  Some or all of the Services may be subject to United States export controls.  As a result, Subscriber will not permit the Services to be accessed, transferred to, used by, or exported to a country, territory, or individual that is or may, from time to time be, as applicable: (a) on any of the relevant U.S. Government lists of prohibited persons, including but not limited to, the Treasury Department’s List of Specially Designated Nationals, the State Department’s Nonproliferation Sanctions List, or the Commerce Department’s list of Denied Persons; or (b) subject to a comprehensive trade embargo or other sanction by the United States (presently, Cuba, Iran, North Korea, Republic of the Sudan, Syria, or the Crimea region of Ukraine).

3.4. Account Information.  The Subscriber Group will maintain the confidentiality and security of their passwords and account information and will not provide that to any other person or entity.  The Subscriber Group is responsible for restricting access to their computers and mobile devices as necessary to ensure this confidentiality and security of such information.  Subscriber will promptly notify ACG if Subscriber suspects a User account information or password has been compromised.

4. PROCESSING OF PERSONAL DATA 

When processing any data or information on behalf of Subscriber that is related to an identified or identifiable natural person of the Subscriber Group (“Personal Data”), ACG will process such Personal Data solely in accordance with: (a) the Data Processing Addendum, available at https://acloudguru.com/policies/data-processing or as otherwise agreed to by the parties (“DPA”) and ACG’s Privacy Policy, available at https://acloudguru.com/policies/privacy (“Privacy Policy”); and (b) applicable data protection laws (“Data Laws”) (including but not limited to, as applicable, GDPR and the California Consumer Privacy Act).  The DPA and Privacy Policy are incorporated herein by reference.  Additionally, ACG may use Personal Data in an aggregated and de-identified or anonymized form (i.e. a form in which specific individuals are not identifiable) for ACG’s internal business purposes and in accordance with ACG’s Privacy Policy.

5. CONFIDENTIALITY

5.1.  Confidential Information.  “Confidential Information” means all non-public data and information disclosed or provided by Subscriber or ACG (the “Disclosing Party,” respectively) to the other party (the “Receiving Party”) in connection with this Agreement or the Services or which is otherwise labeled as, or by its nature or under the circumstances should reasonably be understood to be, confidential or proprietary of the Disclosing Party.

5.2.  Confidentiality Exclusions.  Confidential Information does not include any data or information that: (a) was previously known to the Receiving Party without breach of any obligation to maintain its confidentiality; (b) is independently developed by or for the Receiving Party without the use of or access to the Disclosing Party’s Confidential Information; (c) is acquired by the Receiving Party from a third party that was not under any obligation of confidence with respect to such information at the time of disclosure; or (d) is or becomes publicly available through no fault of the Receiving Party.

5.3. Mutual Confidentiality Obligations.  The Receiving Party will use Confidential Information solely in the course of performing its rights and/or obligations under this Agreement and will not use or disclose (or cause the use or disclosure of) Confidential Information except (a) to its employees, representatives, advisors, and providers and contractors of Third-Party Services (including sub-processors) who have a need to know such Confidential Information in connection with the Services or the Receiving Party’s obligations under this Agreement and who are bound by confidentiality obligations at least as protective as those governing Confidential Information hereunder or (b) as may be required by law, subpoena, or court or administrative order, in which case the Receiving Party will provide the Disclosing Party with prompt notice of such subpoena or order prior to such disclosure, will disclose only the minimum necessary to comply therewith, and will reasonably cooperate in any efforts by the Disclosing Party (at the Disclosing Party’s sole expense) to obtain a protective order or otherwise ensure confidential treatment of Confidential Information.  The Receiving Party will be liable for any unauthorized disclosure or use of Confidential Information made by its Users or providers of Third Party Services, respectively. 

5.4.  Ownership and Treatment of Confidential Information.  The Disclosing Party owns and will continue to own all of its Confidential Information.  The Receiving Party will promptly advise the Disclosing Party if the Receiving Party learns of any unauthorized use or disclosure of any Confidential Information.  At the Disclosing Party’s written request, the Receiving Party will, to the extent technically possible, return, delete, or destroy (as requested) the Disclosing Party’s Confidential Information in its possession, except if and to the extent the Receiving Party is required by applicable law to retain any specific Confidential Information.

5.5. Injunctive Remedies.  Subscriber and ACG acknowledge that a party’s breach or threatened breach of the confidentiality obligations of this Agreement may cause irreparable harm and/or injury to the non-breaching party for which money damages are inadequate.  Therefore, in the event of such a breach or threatened breach of the confidentiality obligations of this Agreement, in addition to all other available remedies, the non-breaching party will be entitled to seek injunctive relief, without the requirement of posting a bond or any other security (to the extent permitted by applicable law).

6. INTELLECTUAL PROPERTY

6.1.  Ownership of Services.  ACG and its licensors own their respective rights in the Services, Subscription Content, and Third-Party Services, including all related Intellectual Property Rights therein.  All rights in the Services, Subscription Content, and Third-Party Services that are not expressly granted to Subscriber by this Agreement are reserved by their respective owners.  “Intellectual Property Rights” means all intellectual property and proprietary rights, whether registered or unregistered (and all renewals and extensions thereof), in and to all forms of intellectual property and proprietary materials, in any and all media now known or hereafter devised, including but not limited to, all works of authorship, content, audio-visual works, photographs, materials, inventions, marks, software, music compositions and sound recordings, mask works, data, business names, logos, processes, domain names, URLs, designs, “look and feel” of the ACG Site, trade secrets, source code, and moral rights (where applicable), together with all copyright, trademark, patent, and other rights therein.

6.2.  User Content.  If Users submit any User Content to a publicly-available (by other users of the Services) sections of the Website, then: (a) such User Content will be deemed non-confidential and non-proprietary; (b) ACG will have the non-exclusive, royalty-free, sublicensable right to use, publish, reproduce, modify, perform, display, distribute, and otherwise exploit the User Content (in whole or in part), throughout the world and in any media now known or hereafter devised; and (c) ACG reserves the right to, in its sole discretion, remove, block, refuse to post, or take other action with respect to User Content as ACG deems appropriate, including but not limited to, where ACG believes that User Content in violation of this Agreement.

6.3.  Feedback.  If the Subscriber Group provides ACG with any suggestions, comments, and/or feedback regarding the Services (collectively, “Feedback”), Subscriber, on behalf of the Subscriber Group, grants ACG a perpetual, irrevocable, royalty-free, and fully paid up license to use and exploit all Feedback in connection with ACG’s business purposes, including, without limitation, the testing, development, maintenance, and improvement of the Services.

7. INSURANCE

At all times during the Subscription Term, ACG will carry such types and amounts of insurance as are customarily carried by providers of services similar to the Services.  Upon your request, we will provide Subscriber with proof of such insurance coverage and will require our insurance providers to give Subscriber at least thirty (30) days notice of cancellation or termination of such insurance.

8.  REPRESENTATIONS, WARRANTIES, DISCLAIMERS

8.1. By Both Parties.  ACG and Subscriber each represent that: (a) it has full legal and corporate right and authority to enter into this Agreement and to perform all its obligation and grant all rights granted by it under this Agreement; (b) the individual entering into this Agreement on behalf of that party has full right and authority to do so and to bind the respective party to the terms of this Agreement; (c) it will comply with all laws and regulations (including all Data Laws and all export, anti-corruption, child labor, and human rights laws), applicable to that party in connection with the Services or Agreement; and (d) its entry into and performance under this Agreement will not violate any third-party agreements or obligations to which it is bound.

8.2. By ACG.  ACG further represents and warrants that the Services will: (a) substantially conform to the specifications set forth in the Order Form and this Agreement; and (b) be performed diligently, with all reasonable skill and care by appropriately trained and experienced personnel, in a professional manner at least to industry standards.  For any uncured breach by ACG of the foregoing warranties, Subscriber’s exclusive remedy will be to terminate this Agreement for cause, as provided for herein.

8.3. By Subscriber.  Subscriber further represents and warrants that Subscriber has full right and authority to determine the purpose and means of processing Personal Data of the Subscriber Group and to authorize ACG to process Personal Data of the Subscriber Group in accordance with this Agreement.  

8.4.  External Site Disclaimer.  The ACG Site and certain features of the Services may provide links to external Internet sites.  ACG will not be liable for the use or the content of internet sites that link to the ACG site or which are linked from it.  ACG does not represent that it endorses any external sites or the content thereon, or that it believes the operation of any external site will be accurate, useful, or non-harmful.  External sites may have technical inaccuracies, may cause mistakes or errors, and may transmit, store, or otherwise manipulate data in a manner that is objectionable to the Subscriber Group.  ACG’s DPA and Privacy Policy do not apply to any collection and processing of the Subscriber Group’s Personal Data on or through such external sites.  The Subscriber Group is responsible for taking precautions to protect themselves and their computer systems in connection with the use of external sites.

8.5. Warranty Disclaimer.  EXCEPT AS MAY BE EXPRESSLY PROVIDED FOR IN THIS AGREEMENT: (A) THE SERVICES AND SUBSCRIPTION CONTENT ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND ACG EXPRESSLY DISCLAIMS ANY ADDITIONAL EXPRESS WARRANTIES AND ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; AND (B) SUBSCRIBER ACKNOWLEDGES THAT ACG DOES NOT WARRANT THAT THE SERVICES WILL MEET SUBSCRIBER’S NEEDS, RESULT IN ANY SPECIFIC OUTCOME FOR SUBSCRIBER OR USERS, OR BE UNINTERRUPTED, UP-TO-DATE, TIMELY, SECURE, FREE FROM MALWARE, OR ERROR-FREE.  CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES IN CERTAIN CIRCUMSTANCES, SO THE EXCLUSIONS SET FORTH ABOVE MAY NOT APPLY TO SUBSCRIBER.

9.  INDEMNIFICATION

9.1. Indemnification by ACG.  ACG will indemnify, defend, and hold harmless Subscriber and its parents, subsidiaries, and affiliates, and their respective officers, directors, shareholders, employees, and agents from and against any third-party claims, actions, suits, together with all liabilities, losses, damages, costs, and expenses (including reasonable attorney’s fees) arising therefrom (collectively, “Claims”), arising from or related to: (a) allegations that use of the Services as permitted under this Agreement infringes on or violates a third party’s Intellectual Property Rights or rights of privacy or publicity (the “IP Indemnification”); or (b) ACG’S violation of Data Laws or of its obligations hereunder with respect to Personal Data of the Subscriber Group; provided however, that ACG’S indemnity obligations will not apply if and to the extent a Claim is subject to Subscriber’s indemnification obligations hereunder. 

9.2. Indemnification by Subscriber.  Subscriber will indemnify, defend, and hold harmless ACG and its parents, subsidiaries, and affiliates and their respective officers, directors, shareholders, employees, and agents (collectively, the “ACG Group”), from and against any third-party Claims arising from or related to Subscriber’s: (a) breach of any of the Usage Restrictions or Feature Terms; or (b) use of the Services in a manner not authorized by this Agreement.

9.3. Indemnification Procedures.  The party seeking indemnity or defense  (“Indemnified Party”) will provide written notice to the party from which indemnity is sought (“Indemnifying Party”) of the existence of any Claim as soon as practicable after becoming aware of the Claim; provided, however, that the Indemnified Party’s failure to give timely notice of such Claim will not relieve the Indemnifying Party of its indemnification obligations unless such failure actually prejudiced the Indemnifying Party.  At the Indemnifying Party’s sole expense, the Indemnifying Party will be entitled to assume and control the defense of the Claim and the Indemnified Party will reasonably cooperate with the Indemnifying Party in the defense of the Claim.  The Indemnifying Party will have the right to settle such Claim in its sole discretion, provided that, without the Indemnified Party’s prior written consent (not to be unreasonably withheld or delayed), the settlement is purely monetary, does not require the Indemnified Party to make a monetary payment, and provides an unconditional release of the Indemnified Party with respect to such Claim.

9.4. Avoiding Infringement.  If, due to a Claim of infringement, the Services (or any portion thereof) are held by a court or adjudicator of competent jurisdiction to be, or are believed by ACG to be, infringing on the Intellectual Property Rights of a third party, ACG may, at its option and expense: (a) replace or modify the Services to be non-infringing, provided that such modification or replacement contains substantially similar features and functionality; (b) obtain for Subscriber a license to continue using the Services; or (c) if neither of the foregoing is commercially practicable, terminate or suspend all or the affected portion of the Services and issue Subscriber a pro-rata refund of any Fees commensurate with the unused Services.

10.  LIMITATION OF LIABILITY

10.1. Limitation of Liability Type.  NEITHER SUBSCRIBER OR THE ACG GROUP  WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST PROFITS, LOST TIME, LOST DATA, LOST USE, OR DAMAGES TO GOODWILL, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, REGARDLESS OF WHETHER SUCH PARTY WAS  ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE.

10.2. Limitation of Liability Amount.  THE MAXIMUM AGGREGATE LIABILITY OF SUBSCRIBER OR ACG GROUP, AS APPLICABLE, UNDER THIS AGREEMENT OR IN CONNECTION WITH THE SERVICES, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE AMOUNT PAID OR PAYABLE TO ACG, AS APPLICABLE, FOR THE SPECIFIC SERVICES GIVING RISE TO SUCH CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

10.3. Acknowledgment and Exclusions.  THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT APPLY TO CLAIMS OF FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE OR TO SUBSCRIBER’S INDEMNIFICATION OBLIGATIONS, OR ACG’S IP INDEMNIFICATION OBLIGATIONS.  IN ALL OTHER CASES, THE LIMITATIONS SET FORTH IN THIS SECTION WILL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.  CERTAIN JURISDICTIONS DO NOT PERMIT THE LIMITATION OF CERTAIN LIABILITIES, SO SOME OR ALL OF THE LIMITATIONS SET FORTH IN THIS SECTION MAY NOT APPLY TO SUBSCRIBER. 

11. SUSPENSION OF SERVICES

11.1. Risks and Updates.  ACG may suspend provision of the Services, without notice, for a reasonable period of time as may be necessary: (a) to resolve, in ACG’s sole discretion, any actual or threatened problems, circumstances, or technical risks that, in ACG’s sole discretion, pose a credible risk of harm to the Services or the security or integrity thereof or to the rights of the ACG Group, the Subscriber Group, or any third parties; or (b) to update the Services to comply with applicable changes in the law or other regulatory requirements

11.2. User Accounts.  ACG may immediately suspend, disable, or deny the access to the Services by any individual User who violates any of the Usage Restrictions.

12. TERMINATION

12.1. Termination for Cause.  Either party may terminate this Agreement for cause upon written notice to the other party if: (a) the other party materially breaches any provision of this Agreement and that breach is not cured within thirty (30) days of the breaching party’s receipt of written notice thereof, provided that the non-breaching party may terminate this Agreement immediately and without a cure period if the breach is not reasonably capable of cure; or (b) the other party ceases its business operations or becomes subject to bankruptcy, insolvency, or similar proceedings under applicable law that are not dismissed within 90 days.

12.2. Termination for Convenience.  Subscriber or ACG may terminate this Agreement for convenience and without cause, upon sixty (60) days prior written notice to the other party.

12.3. Effect of Termination.  As of the effective date of expiration or termination of this Agreement:

a.  The Subscriber Group’s right to use the Services will terminate and its access to the Services will be disabled;

b.  If ACG terminates this Agreement for cause or Subscriber terminates for convenience, then Subscriber (i) will not be entitled to a refund of Fees paid and (ii) will owe and will not be relieved of any current or future payment obligations for unpaid Fees applicable to the Subscription Term (including any Fees owed for the current or upcoming year of a multi-year Subscription Term), all of which Fees will be due and payable immediately; and

c.  If Subscriber terminates for cause or ACG terminates for convenience, then, within 30 days of the effective date of termination, ACG will refund Subscriber the pro-rata amount of any prepaid Fees applicable to the remainder of the current Subscription Term.

13. CHANGES TO THE AGREEMENT

This MSA may only be modified by mutual written agreement of the parties.  If Subscriber renews its subscription for a subsequent subscription term, the Services for the renewal term will be governed by the MSA in effect as of the effective date of the renewal, unless otherwise agreed to by the parties.

14.   GOVERNING LAW AND JURISDICTION

This Agreement will be governed by the laws of the state of Texas, without regard to conflict of law principles.  Any dispute arising from or related to this Agreement will be adjudicated exclusively in the federal or state courts located in Travis County, Texas, and each party waives any objections to the jurisdiction or venue of such courts.  The United Nations Convention for the International Sale of Goods does not apply to this Agreement.

15. MISCELLANEOUS

15.1. Cumulative Remedies and Waiver.  Except as expressly stated in this Agreement, all rights and remedies available under this Agreement are cumulative and no single right or remedy will be exclusive of any others.  The waiver or failure by a party to exercise any right or remedy provided for under this Agreement will not be deemed a waiver by that party of any further right or remedy under this Agreement.

15.2. Survival and Severability.  All terms of this Agreement that expressly or by their nature are to continue in effect after the expiration or termination of this Agreement will survive expiration or termination and will continue in accordance with their terms.  If any term of this Agreement is determined by an adjudicator or court having jurisdiction to be invalid or unenforceable, that term will be severed from this Agreement without affecting the validity or enforceability of the remaining terms. 

15.3. Force Majeure.  Neither party will be in breach of this Agreement by reason of its failure to perform its obligations as a result of, whether directly or indirectly, a cause beyond that party’s reasonable control, including but not limited to, local law or regulation, acts of God, Internet failures or delays, war or terrorism, civil disturbance or labor disputes, act of government, or other force majeure.

15.4. Assignment.  ACG may assign its rights or obligations under this Agreement in its discretion.  Subscriber may not assign this Agreement or any of its rights or obligations hereunder, without ACG’s prior written consent, except (a) in connection with a merger, acquisition, or sale of all or substantially all of Subscriber’s assets or (b) to an affiliate of Subscriber.  Any assignment in violation of this Section will be null and void.  Subject to the foregoing, this Agreement will be binding upon and inure to the benefit of the parties’ respective successors and permitted assigns.

15.5. Independent Contractors.  ACG and Subscriber are acting solely as independent contractors of one another with respect to this Agreement and the Services.  Nothing in this Agreement constitutes or will be construed as creating a partnership, joint venture, agency, or employer-employee relationship between the parties.

15.6. Taxes.  Taxes may vary based on Subscriber’s jurisdiction and on the Services provided to you.  All Fees payable by Subscriber are exclusive of applicable taxes and duties of any kind.  If ACG is legally obligated or authorized to collect from Subscriber any taxes or make any deduction or withholding from amounts paid to ACG in connection with the Services, ACG may charge and Subscriber will pay the amount of the applicable taxes, deduction, or withholding at the rates in accordance with applicable law.  All payments made by Subscriber under this Agreement will be made without setoff or counterclaim and will be free and clear of any deduction or withholding, except as may be required by law. 

15.7. Notices.  Any notices required to be given in writing under this Agreement will be sent by Email, standard mail, internationally recognized courier, or other commercially reasonable manner.  Notices will be sent (a) if to Subscriber, to the applicable contact listed on Subscriber’s most recent Order Form or to Subscriber’s Admin, and (b) if to ACG, to support@acloud.guru or to ACG’s physical address listed on in Subscriber’s most recent Order Form or on the ACG Site.  Email notice will be deemed received on the date sent, if sent before 5pm recipient’s time, and on the next business day, if sent after 5pm recipient’s time.  A party may change its address for receipt of notices by giving prior notice to the other party of such change in the manner provided in this Section.

15.8. Entire Agreement.  This Agreement (including all amendments, Order Forms, other agreements, and/or terms incorporated therein) contains the entire agreement and understanding between the parties relating to the subject matter of this Agreement and supersedes all prior agreements and understandings between the parties relating to the subject matter of this Agreement.

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