Using Supportconfig in SUSE Linux Enterprise

30 minutes
  • 2 Learning Objectives

About this Hands-on Lab

There are times when you need outside eyes on your system and need to use vendor support to help resolve an issue. In this hands-on lab, we will look at the supportconfig tool and its output.

Learning Objectives

Successfully complete this lab by achieving the following learning objectives:

Use YaST to Configure Supportconfig and Generate a Support Request
  1. Open YaST in text mode from the command line:

    sudo yast
  2. Go to Support on the left, Support on the right, and then Collect Data.

  3. Select Create report tarball and hit Enter.

  4. Choose the defaults, do not enter any info, and leave all other settings.

  5. Wait for it to complete and finish collecting data.

  6. Save it in /var/log and remove the (x) in upload using the space bar.

  7. Finish and exit.

Review the Generated Report and Ensure No User Data Is Present
  1. Go to /var/log and run tar to extract the nts file that was created:

    cd /var/log
    sudo tar -xvf nts_ip_10-0-1-10...
  2. Change into the nts directory you just created and review the data to ensure no sensitive user data is present:

    cd /var/log/nts_ip_10-0-1-10...
    sudo grep -i 'cloud_user' ./* | less

Additional Resources

You have been given a security ticket that requires you to create a support request for one of your secure SUSE Linux Enterprise servers. You will use supportconfig via YaST to generate the report.

This system only has one user cloud_user.

Once the report is created, you will need to locate and extract the resulting tar file so you can ensure no personally identifiable information or other sensitive data is contained in the report for that user.

What are Hands-on Labs

Hands-on Labs are real environments created by industry experts to help you learn. These environments help you gain knowledge and experience, practice without compromising your system, test without risk, destroy without fear, and let you learn from your mistakes. Hands-on Labs: practice your skills before delivering in the real world.

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