There are times when you need outside eyes on your system and need to use vendor support to help resolve an issue. In this hands-on lab, we will look at the supportconfig tool and its output.
Learning Objectives
Successfully complete this lab by achieving the following learning objectives:
- Use YaST to Configure Supportconfig and Generate a Support Request
Open YaST in text mode from the command line:
sudo yastGo to Support on the left, Support on the right, and then Collect Data.
Select Create report tarball and hit Enter.
Choose the defaults, do not enter any info, and leave all other settings.
Wait for it to complete and finish collecting data.
Save it in
/var/logand remove the(x)in upload using the space bar.Finish and exit.
- Review the Generated Report and Ensure No User Data Is Present
Go to
/var/logand runtarto extract thentsfile that was created:cd /var/logsudo tar -xvf nts_ip_10-0-1-10...Change into the
ntsdirectory you just created and review the data to ensure no sensitive user data is present:cd /var/log/nts_ip_10-0-1-10...sudo grep -i 'cloud_user' ./* | less
