has anyone come across the question: Which Azure support plans can open support cases? The answer is all support plans outside of Basic can, but you can in Basic too… help me understand?
Hi S, I would agree with Kalki’s interpretation as well. If you look at the matrix showing the support plans here: https://azure.microsoft.com/en-in/support/plans/
The row that shows ‘case severity and response time’ – the operative word being ‘case’ as opposed to a general support ticket – only has information for the Developer, Standard and Professional Direct plans, not the basic plan.
It depends on a type of ticket, Technical support ticket only for Standard+ and billing or management of course for all, even for Free, cause they want you to continue paying 🙂 https://azure.microsoft.com/en-us/support/create-ticket/
In Basic Plan, you cant open a case (my opinion). You have to also get idea between 24/7 help vs Case which they are both different entities.
24/7 help is you can ask questions and they will offer help all the day all the time round the clock. But "Case" means related to your org where your org or project team having issues in installing, configuring any Azure resources and need some help in fixing it then its called "Case" where you will raise it through azure portal. Hope this helps