has anyone come across the question: Which Azure support plans can open support cases? The answer is all support plans outside of Basic can, but you can in Basic too… help me understand?
Hi S, I would agree with Kalki’s interpretation as well. If you look at the matrix showing the support plans here: https://azure.microsoft.com/en-in/support/plans/
The row that shows ‘case severity and response time’ – the operative word being ‘case’ as opposed to a general support ticket – only has information for the Developer, Standard and Professional Direct plans, not the basic plan.