Amazon Connect Essentials

By Kelby Enevold

Take your business from absolutely zero Amazon Connect knowledge to justify, design, and implement a solution.

5 hours
  • 40 Lessons

About the course

Amazon Connect is a cloud-based contact center solution that revolutionizes the way companies interact with their customers. Amazon Connect makes it easy to set up and manage a customer contact center while also providing reliable customer engagement at any scale. The intent of this course is to take business or technical stakeholders from absolutely zero Amazon Connect knowledge to justify, design, and implement a solution within their business.

Throughout the course we will cover topics such as creating your first Connect instance, creating contact flows, and even taking calls as an Agent. Lastly, we’ll start diving into the power Lex brings to our contact center, and lightly discuss how a Lex Chatbot can impact your Contact Center.

What you will need

  • Before beginning this course, users should have a basic understanding of how to use the AWS management console.

Practice alongside courses in Cloud Playground

What is Cloud Playground? Cloud Playground lets you build skills in real-world AWS, Google Cloud, and Azure environments. Spin up risk-free Sandboxes, Servers and Terminals and follow along with courses, test a new idea or prepare for exams.

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Who’s going to be learning?

How many seats do you need?

  • $499 USD per seat per year
  • Billed Annually
  • Renews in 12 months

Ready to accelerate learning?

For over 25 licenses, a member of our sales team will walk you through a custom tailored solution for your business.


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