The Customer Experience Team
We They are the champions
We go above and beyond to champion our customers. We help create a culture of learning for people and teams — getting businesses ahead of the competition and people ahead in their careers.
They Really Like Us
They’re happy and we know it
We’re lucky to serve a loyal base of gurus who are super passionate about ACG. They like actually like us. We do all we can to let them know the feeling is mutual — like showering them with swag or sending individual videos to help learners celebrate getting certified.
What Makes This Team Awesome?
Speaking from (customer) experience
Growth opportunities
We’re getting bigger, but we think and act fast. This is a safe place to learn and experiment.
Do some real good
Our work has a real impact on people’s lives. And they let us know it.
Positive people
Surround yourself with positivity. When you like what you're doing, work is less work.
Serious fun
We’re committed to teaching the world to cloud — and having fun along the way.
What Makes This Team Unique?
We hear you loud and clear
Whether it’s your first day or your third year, your ideas aren’t just welcome at ACG. They’re needed.
There are such things as bad ideas, but we want those too! At ACG, we look for people willing to take a chance and make a mark. The ones who see something that needs to be done and go and do the dang thing.
Team Up
Meet the customer experience teams
Customer Support
Helpful and caring, we’re the crew that can turn a bad-day support ticket into a reason to celebrate
Customer Success
Enthusiastic and personable, we transfer our love of learning by consulting with our biggest business customers
The Mission You're Missing
Hungry humble helpers
One of our core values is ‘be hungry, stay humble.’ That's especially important for our team.
If you approach your job like you know everything, you can’t be useful. (And you’re probably a drag to be around.) We take our jobs and customers seriously, not ourselves.
Quality Control
What qualities do people need to be successful here?
You have to be loud. If you have an opinion, we want to hear it.
I want to work with people that work as hard as me but see the world from a completely different perspective. This is not the place for wallflowers. It’s a safe place to learn and grow.
Matt
Everyday is different and that keeps it interesting.
My favorite part about my team is how collaborative they are and willing to brainstorm a problem with me. We all bring a little something different to the table and I genuinely enjoy them as human beings.
Amanda
We take our jobs and customers seriously ...
but we don’t take ourselves too seriously.
Hanh
Open Positions
Customer Support. Paddleboarding. Cat petting. Whatever you're a guru of, be a guru with A Cloud Guru. Nervous about applying? Don’t be! If our mission, vision, and values speak to you, we want to speak to you too. College degrees aren’t required for any roles, and career gaps or switches are totally welcome.